HELP CENTER

Welcome to wildintima.online!
I. Account related
Q: What if I forget my password?
A: Please contact our customer service and we will send a password reset link to your email address. The link is valid for 24 hours. If you do not receive the email, please check your spam folder or contact customer service.
Q: Can the account be cancelled?
A: Yes.
II. Product selection and use
Q: How to ensure the safety of the product?
A: All products have passed FDA certification material testing and CE safety certification. Some imported products are accompanied by customs inspection and quarantine certificates. The details page is marked with the “Safety Certification” label, and you can click to view the certificate number.
Q: What if the product description does not match the actual product?
A: Within 7 days of receiving the product, if the description error (such as size, missing function) affects the use, you can apply for free return and exchange. The original packaging and label must be retained, and the return shipping fee will be borne by us.
III. Privacy and delivery
Q: Will the order information be leaked?
A: We use SSL encryption to transmit order data.
Q: Delivery range and timeliness?
A: Free shipping in all 50 states of the United States. Orders placed before 16:00 on weekdays will be shipped on the same day. It will arrive in 2-3 working days on the west coast and 3-5 working days on the east coast.
IV. After-sales and returns and exchanges
Q: Can I return the goods after opening?
A: For hygiene and safety reasons, ** intimate products** do not support unconditional returns and exchanges unless there are quality problems.
Q: How to apply for after-sales service for quality problems?
A: Please submit photo/video credentials through “Order Details – Apply for After-sales” within 48 hours of receiving the goods. After the review is passed, we will reissue or refund for free. The return address is an anonymous processing center, so there is no need to worry about privacy leaks.
V. Laws and Compliance
Q: How to deal with minors’ mistaken purchases?
A: If it is found that the person placing the order is under the age of 18, we will immediately cancel the order and refund the full amount, and permanently ban the account. Parents can apply for “Family Protection Mode” through the customer service email to block minors from registering.